Save Time This Winter – Meet Katherine, Our AI Receptionist

As we move into the winter months, our phone lines are already getting busier — and we know how frustrating it can be waiting to get through, especially as flu and cold season sets in.

When you call the practice, you’ll now have the option to speak to Katherine,our AI Receptionist. Katherine is a voice assistant who can take your details and record the reason for your call, securely passing this information straight into our online consultation system — exactly as if you had completed an online form yourself or spoken to one of our receptionists.

Using Katherine helps us manage calls more efficiently, so our reception team can focus on supporting patients who need extra help, while also allowing us to invest more time and resources into clinical care — meaning more appointments available for everyone.

So, this winter, if you’re happy to do so, please give Katherine a try when you call. She’s there to make things quicker and easier for you.
And we’d love to hear your thoughts—please let us know how you got on so we can continue improving the service.