Independent Complaints Advocacy Service (ICAS) is a national service that supports people who wish to make a complaint about the NHS are or treatment they have received. Voice Ability is the provider of ICAS for Barnet residents. You can contact Voice Ability by post,
telephone and email:
Address:
Sayer Vincent
Invicta House
108-114 Golden Lane
London
EC1Y 0TL
Telephone: 0300 303 1660
Email: helpline@voiceability.org
Website: https://www.voiceability.org/
You can contact Healthwatch Barnet for support making a complaint:
Address:
Independent Living Centre
c/o Barnet & Southgate College
7 Bristol Avenue, Colindale
London
NW9 4BR
Telephone: 020 3475 1308
Email: info@healthwatchbarnet.co.uk
Website: https://www.healthwatchbarnet.co.uk/
Further Independent Review
If you are not satisfied with our final response to your complaint, you have the right to refer your complaint to the Health Service Ombudsman.
The Health Service Ombudsman represents the last stage in the NHS complaints process and carries out free independent reviews into unresolved complaints throughout the NHS and NHS funded services in England.
The Health Service Ombudsman would normally expect complaints to be referred within 12 months of the incident leading to the complaint. Complaints received outside this time limit may be considered if there is good reason to do so.
If you have any questions about whether the Health Service Ombudsman may be able to help you, or about how to refer your complaint, please contact them at the details below:
Address:
The Health Ombudsman,
Millbank Tower,
Millbank,
London,
SW1P 4QP
Telephone: 0345 015 4033
Textphone: 0300 061 4298
Email: phso.enquiries@ombudsman.org.uk
Website: www.ombudsman.org.uk
You can contact the Care Quality Commission:
Address:
CQC National Customer Service Centre,
Citygate Gallowgate,
Newcastle upon Tyne,
NE1 4PA
Telephone: 03000 616161
Email: enquiries@cqc.org.uk
Website: https://www.cqc.org.uk/
We can provide information in other languages and formats upon request. To arrange this
please email us at: barnet.federation@nhs.net.