How to Make and Cancel an Appointment
PLEASE NOTE: Clinicians DO wear PPE when they see patients face 2 face.
Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
Problems booking online appointments?
Use the Patient Access Support Centre before you call us.
Please call 999 if you are experiencing chest pains, numbness on one side, or any other urgent matter
The appointment desk is open at 8:00am Monday to Friday at Wentworth Medical Practice. Please ring our main number on 020 8346 1242 to book an appointment or in person at the practice.
The appointment desk is open at 8:00am Monday to Friday at Audley Medical Practice. Please ring our main number on 020 8203 5150 to book an appointment or in person at the practice.
If you require an interpreter please inform the receptionist when you book your routine appointment.
You can help us by:
- Being on time for your appointment
- Letting us know if you need to cancel
- Calling for a home visit or urgent appointment before 10:00am
- Ringing for the results of tests between 3:00pm and 6:30pm
If you are unable to attend for your appointment please let us know as early as possible so that we can offer this to another patient.
All patients are entitled to have a chaperone present for any consultation. Please request this at the time of booking or speak to your GP.
Disability ramp access is suitable for wheelchairs.
Making an Appointment on the day
To book an appointment please click on this link to complete an econsult form
These will be triaged within 4 to 48 hours of completion and an appropriate response will be sent to you by text.
Appointments available on the day are reserved for urgent appointments only these do not include Repeat Prescriptions, Fitness for Work Certificates or for signing forms.
Please make sure to keep your appointments or if your circumstances changes and you no longer need the appointment please telephone to either cancel the appointment or re-book.
Our On Call doctor deals with telephone consultations at the end of the Doctor’s session and telephones patients who need urgent advice or assistance that day, if an appointment is not available, or the patient is unable to visit the surgery. The On Call doctor will assess the patient by telephone, and make an appointment a Doctor if they feel the patient needs to be seen, or will make a house call if the patient is really too poorly to travel to the surgery.
Their appointments cannot be pre-booked.
Missed call from Dr/Nurse: Your clinician will attempt to contact you twice. If you have missed both contacts, please use e-consult to re-book your call.
The Nurse will also assist the Doctors and assess problems that she normally deals with like:
- Ear/Chest/Throat Infections
- Water Infections (UTI’s)
- Seasonal problems, such as hayfever, colds and flu
- Minor Injuries
- Foreign Bodies
- Contraception advice & Pill repeats
You can now book appointments on-line via the internet by using the patient access service.
Please ask on of the Receptionist to print out your log in details and password for your access to the online services
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