Latest News
- EMIS System Outage
- Dear Patients,
We regret to inform you that our clinical system, EMIS, is currently experiencing an unexpected outage. This is a national problem beyond our control and we are informed that this is being investigated as a priority. This system is crucial for managing appointments, accessing medical records, and processing prescriptions, so this interruption may affect our ability to provide timely and efficient care. We have limited access to your information so please bear with us.
What This Means for You:
Appointment Scheduling: We are unable to book, reschedule, or access details of your upcoming appointments at the moment.
Medical Records: Access to your medical records, including test results, is temporarily unavailable.
Prescription Requests: Processing of repeat prescriptions and new medication requests will be delayed.
Our Commitment to You:
Emergency Care: For urgent medical issues, please use 111 online https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2F111.nhs.uk%2F&data=05%7C02%7Cjignasha.patel%40nhs.net%7C7057d6cc80e847d858fe08dca7ff5bca%7C37c354b285b047f5b22207b48d774ee3%7C0%7C0%7C638569962396965848%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=KBTTjNooWSYn6TGTmmGcOLIra9woO1Vb7ljo6o2Tb8A%3D&reserved=0 or visit your nearest urgent care centre or contact emergency services.
Minor illness: Please check your local Pharmacy https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.nhs.uk%2Fservice-search%2Fpharmacy%2Ffind-a-pharmacy&data=05%7C02%7Cjignasha.patel%40nhs.net%7C7057d6cc80e847d858fe08dca7ff5bca%7C37c354b285b047f5b22207b48d774ee3%7C0%7C0%7C638569962396973095%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=yrXgmydbb3urK6DLsFSOpo4k4BsqNNqldm0KnO95%2Fo0%3D&reserved=0 - Support and Assistance: The national team is working diligently to resolve the issue as quickly as possible. We will keep you informed with updates on our website and through our social media channels.
Alternative Solutions: If you have an urgent medical need or prescription request, please call our reception at [Your Practice's Phone Number]. Our staff will assist you with interim solutions and provide guidance on alternative care options.
We understand the inconvenience this may cause and appreciate your patience and understanding during this time. Your health and well-being are our top priorities, and we are doing everything we can to restore full service as swiftly as possible.
Thank you for your cooperation.
Sincerely,Wentworth Medical Practice
- Derwent Crescent Practice - Possible Relocation the current arrangement with the lease for Derwent Medical Practice landlords ends in March 2024. This means that Derwent Medical premises will no longer be available for primary care services. please click here (Read More) for more information and to complete the patient engagement survey so we can address your needs and concerns during this transition.
- THE FOLLOWING SERVICES ARE NOW AVAILABLE TO PATIENTS REGISTERED WITH WENTWORTH GROUP PRACTICE (incorporating DERWENT MEDICAL PRACTICE). CLINICAL PHARMACY TEAM, LARGE NURSING TEAM TO INCLUDE ANP, PNs, HCAs and PHLEBOTOMISTS, PHYSIOTHERAPY/JOINT INJECTIONS, TRIAGE SERVICE, FAMILY PLANNING AND SEXUAL HEALTH. The above clinical teams are ably supported by our large RECEPTION team which includes our Admin/Medical Secretarial team. To obtain appointments for any of the above please speak to a member of our Reception Team or for a referral at your next clinical appointment.
- KLINIK (Starting from Thursday 15/06/2023) - After hearing understandable complaints from our patients about excessive delays in reaching us by telephone the practice invested in Klinik which is a completely new way to access the patient’s services and in line with NHS England’s promise to offer better digital access to patients.
- KLINIK: /media/content/images/klinik_banner_uk_coming_soon%20(1)%20(1).png
- We are now fully merged with Derwent Crescent Medical Practice. Patients register ar Derwent Cressent Medical Centre may have lost their Online access for their Medical Rcords. Please contact practice to set you up for Patient online access and reception will provide you with a new PIN.
- Patient Letter Choice: https://www.england.nhs.uk/publication/patient-choice/
- MEDICAL EXAMINER - BEREAVEMENTS NEW PROCEDURE FROM APRIL 2023
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